Shipping policy
Shipping Policy
Last updated: 4 August 2026
Where We Ship
TCGPacks ships to addresses within the United Kingdom only. We do not currently offer international shipping. Orders placed with a delivery address outside the UK will be cancelled and refunded in full.
Free Shipping
Shipping is free on every order, with no minimum spend. The price you see at checkout is the price you pay — no delivery charges are added.
Order Processing
Orders are processed Monday to Friday, 09:00 – 17:00 GMT, excluding public holidays. Orders placed after 15:00 GMT, or over the weekend, begin processing on the next business day.
During new set releases, restocks, and promotional periods, processing may take slightly longer. We will let you know if there is a delay.
Delivery Time
Orders arrive within 3–5 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, and peak periods such as Christmas and major release weeks.
Order Tracking
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel. Tracking information can take up to 24 hours to update after dispatch. If you have not received a dispatch email within 3 business days of ordering, please check your spam folder and then contact us.
Delivery Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If you spot a mistake, email us immediately at support@tcgpacks.shop — we can usually amend the address if the order has not yet been dispatched.
Failed Deliveries and Refused Parcels
If a parcel is returned to us because delivery was refused, the address was incomplete, or it was not collected from a depot within the carrier's holding period, we will refund the order value in full once the parcel is back with us. Re-delivery can be arranged by contacting our support team.
Packaging
All orders are packed with protective materials appropriate to the product. Sealed products are shipped in rigid or padded packaging to protect corners and edges in transit.
Lost or Delayed Parcels
If your parcel has not arrived within the expected delivery window, contact us at support@tcgpacks.shop with your order number. We will investigate with the carrier and arrange a replacement or refund where a parcel is confirmed lost.
Split Shipments
Occasionally, items in a single order may be dispatched separately. You will receive tracking for each shipment, and there is no extra cost to you.
Contact
TCGPacks — support@tcgpacks.shop — +44 (118) 926-8664
Monday – Friday, 09:00 – 17:00 GMT