Privacy policy

Privacy Policy

Last updated: 4 August 2026

TCGPacks respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and what rights you have.

Who We Are

TCGPacks, 24 Wokingham Road, Reading, RG6 1JQ, United Kingdom. For any privacy-related enquiry, contact support@tcgpacks.shop.

Information We Collect

When you visit our store, place an order, or contact us, we may collect:

  • Identity and contact data — name, email address, phone number, billing address, shipping address
  • Order data — items purchased, order value, order history, delivery preferences
  • Payment data — payment method and transaction confirmation. Full card details are processed directly by our payment providers and are never stored on our systems
  • Technical data — IP address, browser type and version, device type, operating system, time zone setting
  • Usage data — pages viewed, products browsed, referring website, time spent on site, actions taken during checkout
  • Communication data — the content of emails, phone calls, and messages you send us

How We Use Your Information

We process your personal data in order to:

  • Process and fulfil your orders, including payment, packing, and delivery
  • Send order confirmations, dispatch notifications, and tracking information
  • Provide customer service and respond to your enquiries
  • Handle returns, exchanges, and refunds
  • Detect and prevent fraudulent transactions
  • Improve our website, product range, and shopping experience
  • Send marketing communications where you have consented to receive them
  • Comply with our legal and regulatory obligations

Legal Bases for Processing

We rely on the following legal bases: performance of a contract (to fulfil your order), legitimate interests (to run and improve our business and prevent fraud), consent (for marketing emails and non-essential cookies), and legal obligation (to meet accounting and consumer protection requirements).

Sharing Your Information

We share personal data only where necessary, with:

  • Payment processors to take payment securely
  • Shipping and courier partners to deliver your order
  • Our e-commerce platform and hosting providers to operate the store
  • Analytics and marketing service providers to understand site performance
  • Professional advisers and authorities where required by law

We do not sell your personal data to third parties.

International Transfers

Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries recognised as providing an adequate level of protection.

Cookies

Our website uses cookies and similar technologies to keep your basket working, remember your preferences, analyse traffic, and — where you consent — support advertising. You can control or delete cookies through your browser settings. Disabling essential cookies may prevent parts of the site, including checkout, from functioning correctly.

Data Retention

We keep order and transaction records for as long as necessary to fulfil the purposes described above and to satisfy legal, accounting, and reporting requirements. Marketing contact details are retained until you unsubscribe.

Your Rights

Subject to applicable law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data
  • Object to or request restriction of processing
  • Request transfer of your data to another provider
  • Withdraw consent at any time, including for marketing
  • Lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email support@tcgpacks.shop. We will respond within one month.

Marketing

If you have opted in to marketing emails, you can unsubscribe at any time using the link in any email or by contacting us directly. Opting out of marketing does not affect transactional emails about orders you have placed.

Children's Privacy

Our store is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Security

We use appropriate technical and organisational measures — including encrypted connections and access controls — to protect your data. No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard the information you provide.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

Contact

Questions about this policy or your data: support@tcgpacks.shop or +44 (118) 926-8664.